Organizing for Delivery of IT Services Having Moderate Task Novelty

The grouping of IT Services by degrees of novelty and the appropriate organizational structures are explained. For IT Services having moderate levels of novelty, the cellular model of delivery may be appropriate, and the considerations involved in designing the appropriate organizational structure for cellular delivery is explained. A simulation framework is proposed for determining the appropriate organizational structure. This simulation framework includes a model for determining the optimal way to allocate tasks to cells, and also a procedure for determining a optimal design of cells.