DocumentCode :
235358
Title :
Equalization-based enterprise service selection
Author :
Xue Xiao ; Wang Shufang
Author_Institution :
Sch. of Comput. Sci. & Technol., Henan Polytech. Univ., Jiaozuo, China
fYear :
2014
fDate :
20-22 Oct. 2014
Firstpage :
40
Lastpage :
45
Abstract :
The non-equalization phenomenon is common in the enterprise service matching, which not only results in the waste of service resources, but also reduces the satisfaction of customer needs. As a result, how to achieve the service equalization in enterprise service selection becomes a serious challenge in the field. To solve this problem, this paper first designs the equalization-based classification of Quality of Service (QoS) attributes to reflect the current state of enterprise services. Then, a complete equalization-based service selection method is proposed, which can eliminate the non-equation phenomenon in service selection. Finally, simulation results validate the effectiveness of the method, which can improve the service utilization rate effectively without reducing the QoS a lot.
Keywords :
customer satisfaction; pattern classification; pattern matching; quality of service; QoS attributes; customer need satisfaction; enterprise service matching; equalization-based classification; equalization-based enterprise service selection method; nonequalization phenomenon; quality of service attributes; service resources; Algorithm design and analysis; Collaboration; Finishing; Production; Quality of service; Time factors; Web services; enterprise service selection; quality of service (QoS) model; service equalization;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Computing, Communications and IT Applications Conference (ComComAp), 2014 IEEE
Conference_Location :
Beijing
Print_ISBN :
978-1-4799-4813-0
Type :
conf
DOI :
10.1109/ComComAp.2014.7017167
Filename :
7017167
Link To Document :
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