Probabilistic description of the NGOSS Change Management process

It is necessary for any telecommunication provider to introduce new products or changes of existing products as quickly and as often as possible. It helps them to stay ahead of competition. To achieve that they have to have an effective and efficient inner business processes. Almost every conscious company measure, assess and adjust its processes. This paper describes the Change Management process within New Generation Operation Support System (NGOSS) of one Czech telecommunication service provider.