[Front matter]

fYear

2011

fDate

25-27 June 2011

Firstpage

1

Lastpage

6

Abstract

The following topics are dealt with: service sciences principle; service sciences theory; service system design; service system operations; service system management; service supply chain management; service marketing; service financial management; service information technology; decision making; service experiential studies; customer satisfaction; customer service value creation; behavioral operation; public resources management; supply chain innovation; mobile business markets; financing service; healthcare service systems; risk analysis; logistics and procurement management.

Keywords

consumer behaviour; customer services; financial management; public administration; risk management; service industries; supply chain management; value engineering; behavioral operation; customer satisfaction; customer service value creation; decision making; financing service; healthcare service systems; logistics; mobile business markets; procurement management; public resources management; risk analysis; service experiential studies; service financial management; service information technology; service marketing; service sciences principle; service sciences theory; service supply chain management; service system design; service system management; service system operations; supply chain innovation;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management (ICSSSM), 2011 8th International Conference on

Conference_Location

Tianjin

ISSN

2161-1890

Print_ISBN

978-1-61284-310-0

Type

conf

DOI

10.1109/ICSSSM.2011.5959291

Filename

5959291