Reducing the risks in software improvement through process-orientated management

Existing systems may be considered as an asset and the software manager should consider seriously the risks of maintenance and ensure that the value of software is maximized in terms of customer benefit. Work aimed at improving the management of software maintenance activities by means of a substantial industrial trial evaluation that focused on improvements to aspects of maintenance management planning and control is reported. The results of the trial have led to the development of an integrated risk management process. It is concluded that risk management is an essential element of software maintenance management best-practice