Title :
An empirical study of the impacts of supplier responsiveness on project performance
Author :
Wang, Yonggui ; Ma, Shuang ; Wu, Jianfeng ; Li, Zijie ; Lu, Junyi
Author_Institution :
Bus. Sch., Univ. of Int. Bus. & Econ., Beijing, China
Abstract :
With the increasing amounts of research and practices of use innovation and quick responses to environmental changes, great attention has been paid to organizational customer innovation and organizational responsiveness as well. Based on supplier responsiveness to the organizational user innovation, this paper firstly explores not only the direct influence of supplier responsiveness on project performance, but also the indirect influence mediated by customer knowledge sharing, and then makes an empirical study in the context of China´s telecommunication service industry. Finally, conclusions, implications, and limitations of the research are presented.
Keywords :
customer profiles; innovation management; knowledge management; project engineering; service industries; telecommunication industry; China; customer knowledge sharing; organizational customer innovation; organizational responsiveness; organizational user innovation; project performance; supplier responsiveness; telecommunication service industry; Companies; Industries; Innovation management; Knowledge transfer; Product development; Technological innovation; affective responsiveness; cognitive responsiveness; knowledge sharing; project performance;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2011 8th International Conference on
Conference_Location :
Tianjin
Print_ISBN :
978-1-61284-310-0
DOI :
10.1109/ICSSSM.2011.5959378