Mediating process adaptation through a goal-oriented context-aware approach

Complexity and dynamism of day-to-day activities in organizations are inextricably linked, one impacting the other, increasing the challenges for constant adaptation on the way to organize work to address emerging demands. Market is demanding systems that are aware of organizations processes and able to evolve and adapt to new situations in everyday working activities. We argue that flexibility in processes could be managed in real time, by PAIS (Process-aware Information Systems), using context information collected in the work environment. This paper proposes CGAdapt, a context management architecture approach that aims to improve and automate dynamic process adaptation. We explain how process adaptation may occur in real time through an existent scenario using this proposal and discuss the value of context-awareness to reason about process alternative adaptations in a goal oriented approach.