Meeting customer needs using participatory techniques

Author

Wood, Christine

Author_Institution

Dept. of Defence, DSTO, Canberra, ACT, Australia

fYear

1998

fDate

30 Nov-4 Dec 1998

Firstpage

336

Abstract

I have used participatory design techniques on a number of projects, including the design of a GUI for a group meeting support system and the design of a multimodal information management tool. This technique has been used to scope functionality, produce a project plan, design the system, create and usability-test the user documentation, and facilitate best-practice principles in code review and software engineering. Using participatory methods has also facilitated team development and cohesion in a team that is geographically dispersed and consists of members from diverse backgrounds

Keywords

graphical user interfaces; group decision support systems; human factors; planning; project management; software engineering; testing; user centred design; user manuals; GUI design; best-practice principles; code review; customer needs; diverse team member backgrounds; functionality scoping; geographically dispersed team; group meeting support system; multimodal information management tool; participatory design techniques; project plan; software engineering; system design; team cohesion; team development; usability testing; user documentation; Collaboration; Design methodology; Electrical capacitance tomography; Graphical user interfaces; Iterative methods; Materials testing; Object oriented methods; System analysis and design; System testing; Usability;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Human Interaction Conference, 1998. Proceedings. 1998 Australasian

Conference_Location

Adelaide, SA

Print_ISBN

0-8186-9206-5

Type

conf

DOI

10.1109/OZCHI.1998.732236

Filename

732236