A Group Decision Making Approach for Evaluation of ERP Critical Success Factors Using Fuzzy AHP

Although ERP systems have lots of advantages for the organization, the ERP implementation is not straightforward and involves significant risks. Several studies have conducted to identify the critical success factors (CSFs) in the ERP implementation process, but most of them are lacking of systematic efforts to classify and evaluate CSFs. To achieve this aim, a structured methodology based on a fuzzy analytical hierarchy process is proposed to rank a set of critical success factors related to ERP implementation process. The proposed methodology has been implemented at a refrigerator manufacturer company in Iran. The results of this study show that “Managers and employees readiness to change”, “Top management Support”, “Business Process Reengineering”, “Software and user interface development” and “Change management” are five top CSFs.