Social networks and emergency: From society to the command room

Events that threatens the status quo must be appropriately managed in order to reduce risk and bring the situation back to normal in a speedy fashion. In general, there is a lack of up to date information in emergency situations, this could be alleviated through the use of contextual information generated by social media sites. In this paper, we propose a model for social media information collection, which could be used by official organizations as an alternative communication channel aimed at reducing the distance between society and the command room.