Title :
Design of Performance Aware Service Systems: A Conceptual Framework and a Case Study
Author :
Motta, Gianmario ; Barroero, Thiago ; Telese, Ivo
Author_Institution :
Comput. Eng. & Syst. Sci. Dept., Univ. of Pavia, Pavia, Italy
Abstract :
We identify key elements of an ideal paradigm for service systems (SS): execution architecture, functional layers, execution dynamic and design approach. The critical service elements are (a) a control layer that enables the customer to compose, monitor and modify service and (b) compensation actions. To exemplify the distinctive characteristics of SS we consider the case of a travel control layer, that shows how the SS paradigm could be implemented even on the top of traditional architectures.
Keywords :
design; service-oriented architecture; design approach; execution architecture; execution dynamic; functional layers; performance aware service systems; Business; Computer architecture; Mobile communication; Monitoring; Process control; Software; Unified modeling language; Information Systems; Performance management; SSME; Service Science; Service Systems;
Conference_Titel :
Service Sciences (IJCSS), 2011 International Joint Conference on
Conference_Location :
Taipei
Print_ISBN :
978-1-4577-0326-3
Electronic_ISBN :
978-0-7695-4421-2
DOI :
10.1109/IJCSS.2011.17
