DocumentCode
2381590
Title
The Study of Mobile Service Innovation on Service Performance
Author
Chen, Yi-Chun ; Chen, Ja-Shen
Author_Institution
Coll. of Manage., Yuan Ze Univ., Jhongli, Taiwan
fYear
2011
fDate
25-27 May 2011
Firstpage
223
Lastpage
226
Abstract
The purpose of this study is to (1) understand the role of mobile service innovation, (2) investigate the extent of innovation orientation, IT readiness and alliance management capability enabling mobile service innovation, (3) realize whether mobile service innovation contribute to better innovation performance, and (4) examine the moderating effect of environment turbulence in the relationship between competences and mobile service innovation.
Keywords
customer services; electronic commerce; innovation management; mobile computing; IT readiness; alliance management capability; customer service; environment turbulence; innovation orientation; mobile commerce; mobile service innovation; service performance; Collaboration; Companies; Information technology; Innovation management; Mobile communication; Technological innovation; mobile commerce; service innovation; service performance;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Sciences (IJCSS), 2011 International Joint Conference on
Conference_Location
Taipei
Print_ISBN
978-1-4577-0326-3
Electronic_ISBN
978-0-7695-4421-2
Type
conf
DOI
10.1109/IJCSS.2011.51
Filename
5960330
Link To Document