Examining the Fit between e-Health Service Design Features and Patient Segments

The demand of e-Health service increases dramatically owing to rapidly aging society, therefore, how to design e-Health service features that fit patients´ expectations becomes an important issue. This research aims to propose a research framework to examine the fit between five properties of e-Health service offerings and four patients´ segments. To justify the framework, we will conduct a survey of an e-Healthcare program in the National Taiwan University. The study expects to contribute to e-Health by increasing the understanding of the critical service design features in e-Health provision.