Service system development- cluster supply chain as complex collaborative organization

As a new type of management pattern, “cluster supply chain” (CSC) can help SMEs to face the global challenges through all kinds of collaboration. However, a major challenge in implementing CSC is the gap between theory and practice in the field. The recent rapid commercialization and adoption of “service” technologies has driven a process of transforming theory into practices. In an effort to provide a better understanding of this emerging phenomenon, this paper presents three key elements in the implementation of cluster supply chain, including: the collaboration modes of cluster supply chain (CSC), and the architecture and enabling technologies of service supporting system. The transformations and consequences of CSC are illustrated in the context of Jingcheng mechanical & electrical holding co., ltd.(JCH). The experience of JCH suggests that cluster supply chain has propelled a structural change in buyers-intermediaries-sellers relationships, and accelerated internationalization of small- and medium-sized enterprises.