Management as a Service: An Empirical Case Study in the Internetware Cloud

It is obvious that big, complex enterprise systems are hard to manage. What is not obvious is how to make them more manageable. There are two traditional solutions for management in IT systems. One relies on administrators, but there are lacks of experienced administrators. The other relies on systems themselves, but there are no important progresses in related technologies about self-management, such as the artificial intelligence. “Management as a Service” (MaaS) is the solution from the reuse point of view. MaaS regards functions, processes, rules and experiments in IT management as reusable assets and is to enable them to be presented, be used and collaborate in a service-oriented style. However, it is the premise that management is suit to be reused in the service-oriented style. In this paper, we construct the Internet ware Cloud which focus on middleware management and investigate the reusability of the basic management operations and management processes in the MaaS solution.