Title :
Capturing undocumented worker-job-knowledge at electric utilities: the EPRI strategic project
Author :
Gross, Madeleine M. ; Hanes, Lewis F. ; Ayres, T.J.
Author_Institution :
Electr. Power Res. Inst., Palo Alto, CA, USA
Abstract :
The EPRI strategic human performance program has supported a multi-year project to study needs and solutions related to the loss of valuable undocumented knowledge from departing or other potentially unavailable workers. This paper presents an overview of the project and its findings.
Keywords :
electricity supply industry; human factors; knowledge acquisition; knowledge management; knowledge representation; project management; EPRI Strategic Human Performance Program; aging; cognitive science; human factors; knowledge acquisition; knowledge representation; multi-year project; undocumented knowledge; Cognitive science; Environmental economics; Human factors; Industrial training; Knowledge acquisition; Nuclear power generation; Performance loss; Personnel; Power generation economics; Power industry;
Conference_Titel :
Human Factors and Power Plants, 2002. Proceedings of the 2002 IEEE 7th Conference on
Print_ISBN :
0-7803-7450-9
DOI :
10.1109/HFPP.2002.1042857
