Title :
Managing knowledge in enterprise resource planning (ERP) implementation
Author :
Kanjanasanpetch, Phasit ; Igel, Barbara
Author_Institution :
Sch. of Manage., Asian Inst. of Technol., Patumthani, Thailand
Abstract :
Knowledge does not usually command significant value until it is embedded in products or processes. One approach to study how knowledge creates value to organizations is the assessment of knowledge management in value chain activities. Technology development activity is one of supportive activity that creates value to firms by improving product quality and production techniques. The purpose of this study is to investigate how knowledge creates value to organizations through implementing IT solutions. ERP implementation is used as a sample to investigate the contributions of knowledge management to an organization´s performance. Research was carried out in two stages. The first stage is to develop a complete view of ERP management life cycle covering implementation framework. The second stage is to investigate practices of managing knowledge through the developed implementation framework.
Keywords :
enterprise resource planning; information technology; knowledge management; production planning; ERP implementation; IT solutions; enterprise resource planning; information technology; knowledge management; management life cycle; product quality; production techniques; technology development; value chain activities; Asset management; Business process re-engineering; Communications technology; Enterprise resource planning; Information management; Innovation management; Knowledge management; Resource management; Technological innovation; Technology management;
Conference_Titel :
Engineering Management Conference, 2003. IEMC '03. Managing Technologically Driven Organizations: The Human Side of Innovation and Change
Print_ISBN :
0-7803-8150-5
DOI :
10.1109/IEMC.2003.1252226