Main business service dimensions in an e-commerce environment

Improving service quality has long been recognized as a key business strategy in consumer market. However, little is written in the literature about service among business organizations. The shortage of knowledge on business service (BS) poses a significant challenge in tracking and improving BS quality in today´s e-commerce environment. To address this, this paper takes a first step to identify main BS dimensions in an e-commerce environment. It first provides a review on BS. Then the BS gap model and main BS dimension are identified. The paper concludes with a summary and future research suggestions.