A framework proposal for integrated process management, with emphasis at result feedback trough operational performance measurement

Author

De Faria, Avides Reis ; De Lima, Edson Pinheiro ; Costa, Sergio E Gouvea da

Author_Institution

PPGEPS-PUCPR, Parana, Brazil

fYear

2003

fDate

2-4 Nov. 2003

Firstpage

359

Lastpage

362

Abstract

This paper is aimed at development, implementation and discussion of a framework for management of processes focused in obtaining continuously monitored results, ensuring sustainable competitive advantages and triggering discussions about the importance of performance measurement use as feedback for goals and strategy review. The main point of the approach is at proposition of a chain application of worksheets, as suggested by Platts in 1993, exposing companies which adopt this processes to advantages of strategy reviews.

Keywords

operations research; process control; process monitoring; production management; chain application; continuous monitoring; development management; feedback; integrated process management; manufacturing performance; operational performance measurement; production strategy; worksheets; Atmosphere; Cultural differences; Feedback; Manufacturing processes; Monitoring; Production; Productivity; Proposals; Technological innovation; Time measurement;

fLanguage

English

Publisher

ieee

Conference_Titel

Engineering Management Conference, 2003. IEMC '03. Managing Technologically Driven Organizations: The Human Side of Innovation and Change

Print_ISBN

0-7803-8150-5

Type

conf

DOI

10.1109/IEMC.2003.1252293

Filename

1252293