Title :
Advancing the one-stop shop e-government paradigm
Author :
Lambrou, Maria A.
Abstract :
In this paper, we describe the features of an advanced e-government model, namely the one-stop shop scheme, which promotes the seamless aggregation, matching and added value service provision in the public administration realm. Moreover, we propose certain extensions and future provisions that will enable the transition to next generation e-government services and infrastructures. The counterpart organizational model dimensions are discussed.
Keywords :
customer services; public administration; retailing; ubiquitous computing; added value service provision; advanced e-government model; aggregation; e-government services; matching; one stop shop e-government paradigm; one stop shop scheme; organizational model; public administration; ubiquitous computing; Business communication; Collaboration; Communication industry; Content addressable storage; Context awareness; Context modeling; Electronic government; Logistics; Taxonomy; Wireless communication;
Conference_Titel :
Engineering Management Conference, 2003. IEMC '03. Managing Technologically Driven Organizations: The Human Side of Innovation and Change
Print_ISBN :
0-7803-8150-5
DOI :
10.1109/IEMC.2003.1252321
