DocumentCode :
2390295
Title :
IShopping agent: a knowledge base assisting online shoppers through ontologies
Author :
Lin, Wen-Shan ; Cassaigne, Nathalie
Author_Institution :
Dept. of Comput., UMIST, Manchester, UK
fYear :
2003
fDate :
2-4 Nov. 2003
Firstpage :
524
Lastpage :
528
Abstract :
The development of the IShopping Agent´s knowledge base, the intelligent shopping agent which is named in our research project and proposed the IShopping Agent´s knowledge base explicitly takes into account the fact that customers do not adopt the same decision style and that the marketing strategy mix applied by e-commerce companies to promote and sale their product has an influence on the search activity in the sense that their marketing strategy influences the way Web sites are presented. Therefore, using this knowledge base, the Ishopping Agent identifies user´s information needs and the most relevant information for customers.
Keywords :
customer relationship management; decision making; electronic commerce; home shopping; knowledge based systems; marketing; research and development management; software agents; IShopping agent; Web sites; customers; decision style; e-commerce; intelligent shopping agent; knowledge base assisting online shoppers; marketing strategy; ontologies; research project; users information; Biomedical informatics; Buildings; Context modeling; Electronic commerce; Humans; Intelligent agent; Intelligent systems; Knowledge management; Marketing and sales; Ontologies;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Engineering Management Conference, 2003. IEMC '03. Managing Technologically Driven Organizations: The Human Side of Innovation and Change
Print_ISBN :
0-7803-8150-5
Type :
conf
DOI :
10.1109/IEMC.2003.1252328
Filename :
1252328
Link To Document :
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