DocumentCode
2390295
Title
IShopping agent: a knowledge base assisting online shoppers through ontologies
Author
Lin, Wen-Shan ; Cassaigne, Nathalie
Author_Institution
Dept. of Comput., UMIST, Manchester, UK
fYear
2003
fDate
2-4 Nov. 2003
Firstpage
524
Lastpage
528
Abstract
The development of the IShopping Agent´s knowledge base, the intelligent shopping agent which is named in our research project and proposed the IShopping Agent´s knowledge base explicitly takes into account the fact that customers do not adopt the same decision style and that the marketing strategy mix applied by e-commerce companies to promote and sale their product has an influence on the search activity in the sense that their marketing strategy influences the way Web sites are presented. Therefore, using this knowledge base, the Ishopping Agent identifies user´s information needs and the most relevant information for customers.
Keywords
customer relationship management; decision making; electronic commerce; home shopping; knowledge based systems; marketing; research and development management; software agents; IShopping agent; Web sites; customers; decision style; e-commerce; intelligent shopping agent; knowledge base assisting online shoppers; marketing strategy; ontologies; research project; users information; Biomedical informatics; Buildings; Context modeling; Electronic commerce; Humans; Intelligent agent; Intelligent systems; Knowledge management; Marketing and sales; Ontologies;
fLanguage
English
Publisher
ieee
Conference_Titel
Engineering Management Conference, 2003. IEMC '03. Managing Technologically Driven Organizations: The Human Side of Innovation and Change
Print_ISBN
0-7803-8150-5
Type
conf
DOI
10.1109/IEMC.2003.1252328
Filename
1252328
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