Title :
An intelligent network service prototype using knowledge processing
Author :
Ide, Toshihiro ; Hakata, Akira ; Kim, Moo Wan
Author_Institution :
Fujitsu Kyushu Communication Systems Ltd., Kawasaki, Japan
Abstract :
An intelligent electronic secretary service is described which was developed as an example of providing communication services using artificial intelligence (AI) techniques. It processes incoming calls in much the same way as a human secretary. (1) It automatically modifies or supplements incorrect or missing user instructions in dealing with incoming calls. (2) It automatically extends its knowledge base for individual users using a learning function. Its knowledge bases include the following: knowledge about users to infer the user´s status; knowledge about services to infer the effect of asking for a particular service; and knowledge about services used to infer whether the service asked for is suited to the user´s status. The learning function is based on the process of induction
Keywords :
artificial intelligence; knowledge based systems; learning systems; telecommunications computing; artificial intelligence; communication services; intelligent electronic secretary service; intelligent network service prototype; knowledge base; knowledge processing; learning function; Artificial intelligence; Communication networks; Communication system control; Electrical capacitance tomography; Intelligent networks; Laboratories; Prototypes; Software prototyping; Switching systems; System software;
Conference_Titel :
Tools for Artificial Intelligence, 1991. TAI '91., Third International Conference on
Conference_Location :
San Jose, CA
Print_ISBN :
0-8186-2300-4
DOI :
10.1109/TAI.1991.167126