DocumentCode
2392259
Title
Notice of Retraction
Study on the Influence of Job Pressure on Staff´s Performance in Service Industry - Taking Emotional Labor and Job Burnout as Intermediaries
Author
Yu Wei ; Zhang Yan
Author_Institution
Shandong Univ. of Finance, Jinan, China
fYear
2010
fDate
7-9 May 2010
Firstpage
3058
Lastpage
3061
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Staffs´ perceived work pressure has complex influence on their performance. Empirical study indicates that work pressure can increase staffs´ emotional labor and job burnout significantly, lead to emotional burnout and then affect performance negatively. So managers in service industry should pay attention to pressure management, adopt humanity methods to reduce staffs´ emotional labor and job burnout for the purpose of improving staffs´ input and work efficiency.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Staffs´ perceived work pressure has complex influence on their performance. Empirical study indicates that work pressure can increase staffs´ emotional labor and job burnout significantly, lead to emotional burnout and then affect performance negatively. So managers in service industry should pay attention to pressure management, adopt humanity methods to reduce staffs´ emotional labor and job burnout for the purpose of improving staffs´ input and work efficiency.
Keywords
employee welfare; occupational stress; service industries; emotional labor; job burnout; job pressure; pressure management; service industry; staff performance; Correlation; Electronic mail; Humans; Organizations; Psychology; Reliability; Standards organizations; emotional labor; job burnout; work performance; work pressure;
fLanguage
English
Publisher
ieee
Conference_Titel
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location
Guangzhou
Print_ISBN
978-0-7695-3997-3
Type
conf
DOI
10.1109/ICEE.2010.771
Filename
5590420
Link To Document