Title :
Notice of Retraction
System Dynamics Modeling for Telecom Operation Enterprises´ Service Performance
Author :
Peirong Che ; Lili Wang ; Rui Hou ; Tingyue Wei
Author_Institution :
Beijing Univ. of Post & Telecommun., Beijing, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
In this paper, telecom operation enterprises´ stakeholders, together with their satisfaction and contribution to the enterprises are taken full account through Performance Prism. On this basis, Performance Assessment is built for simulation by using system dynamics, to identify causality between various factors, quantitatively demonstrate satisfaction, contribution and other correlative control factors of stakeholders, and provide support for enterprise to make decision for management. This document also gives a detailed analysis of customer satisfaction factors based on sub-module customer satisfaction´s simulation.
Keywords :
customer satisfaction; performance evaluation; service industries; customer satisfaction factors; performance assessment; performance prism; submodule customer satisfaction simulation; system dynamics modeling; telecom operation enterprises service performance; telecom operation enterprises stakeholders; Analytical models; Biological system modeling; Customer satisfaction; Indexes; Quality of service; Telecommunications; Training; Performance Prism; Service Performance; System Dynamics;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.774
