Title :
Notice of Retraction
The Concept and Management Implications of Service Inactive Interface
Author :
Ye Chen ; Yi Wang ; Jing Zhao
Author_Institution :
Int. Bus. Inst., Nankai Univ., Tianjin, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper proposes that the external display of “tangible” of perceived service quality is a kind of service inactive interface, and Service inactive interface has great infect on perceived service quality. Based on existed research conclusions, this paper systematically elaborates the concept and construction of service inactive interface, and proposes the theoretical and management implications.
Keywords :
quality management; service industries; user interface management systems; management implications; perceived service quality; service inactive interface; Book reviews; Books; Business; Educational institutions; Europe; Lead; Springs; Concept; Service Inactive Interface; Service quality;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.775
