Title :
The impact of information technology in process redesign: a study of DHL
Author :
Tan, Michael S T ; Neo, Boon-Song
Author_Institution :
Sch. of Accountancy & Bus., Nanyang Technol. Univ., Singapore
Abstract :
Describes examples of innovative IT and systems in an avant-garde global company in the international air express (“courier”) industry, and discusses the corresponding business reengineering effects
Keywords :
goods dispatch data processing; information technology; systems re-engineering; DHL; IT impact; business reengineering effects; case study; courier industry; global company; information technology; international air express industry; process redesign; Aerospace industry; Aircraft; Asia; Business communication; Business process re-engineering; Companies; Documentation; Information management; Information technology; Investments;
Conference_Titel :
TENCON '94. IEEE Region 10's Ninth Annual International Conference. Theme: Frontiers of Computer Technology. Proceedings of 1994
Print_ISBN :
0-7803-1862-5
DOI :
10.1109/TENCON.1994.369339
