Workflow-supported organizational memory systems: an industrial application

Author

Lang, Karl R. ; Schmidt, Marko

Author_Institution

Dept. of Inf. & Syst. Manage., Hong Kong Univ. of Sci. & Technol., Kowloon, China

fYear

2002

fDate

7-10 Jan. 2002

Firstpage

2549

Lastpage

2557

Abstract

Workflow management technology has evolved from efficiency-oriented process automation tools to knowledge network building and support systems. This paper presents a workflow management application that collects information-rich business process documents, stores them in an organizational memory system, and informates staff and management in various situations. Combining ASAP R/3 as the workflow machine and IXOAS-ARCHIVE as the knowledge repository of the organizational memory system enabled us to explore powerful options in organizational knowledge distribution. We have been able to document and report organizational performance gains in terms of both process efficiency and knowledge effectiveness.

Keywords

knowledge engineering; workflow management software; business process documents; knowledge network building; knowledge network support; organizational knowledge distribution; organizational memory; process automation tools; workflow management; Automation; Buildings; Business communication; Companies; Computer network management; Conference management; Knowledge management; Memory management; Power system management; Technology management;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on

Print_ISBN

0-7695-1435-9

Type

conf

DOI

10.1109/HICSS.2002.994225

Filename

994225