Notice of RetractionStudies on the Factors of Interaction Quality in Public Service Quality Management

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

The public service satisfaction is becoming the key point in government management. Since service is a process, people´s perception to the public service does not only depend on the service result, but also on the interaction process. However, at present, the dimension of interaction quality still deserves in-depth study in this academic field. Thus, the paper firstly reviews some correlative theories such as public service quality management, interaction quality and the degree of satisfaction etc. Secondly based on these reviews and the practices of the government service, this paper sets a dimension of interaction quality and then builds a model of relationship between interaction quality and public satisfaction, trying to find out what and how much the dimensions of interaction quality would impact public satisfaction. This study would help service sectors realize the importance of service interaction to public satisfaction, and grasp the key points of public service quality in practice.