Title :
A dialectical methodology for decision support systems design
Author :
Elgarah, Wafa ; Haynes, John D. ; Courtney, James F.
Author_Institution :
Manage. Inf. Syst. Dept., Central Florida Univ., Orlando, FL, USA
Abstract :
The multi-perspective decision-making paradigm is extended to include a dialectical process to assist in developing decision support systems (DSSs) in "wicked" situations with much conflict among stakeholder groups. A dialectical methodology is proposed and applied to a wicked decision problem, namely urban infrastructure management, in order to illustrate the model. The dialectical analysis highlights conflicts among stakeholders and helps to focus DSS design attention on areas that may be problematic during implementation.
Keywords :
decision support systems; public administration; systems analysis; town and country planning; DSS design; decision support systems; dialectical methodology; multi-perspective decision-making paradigm; stakeholder conflict; urban infrastructure management; wicked decision problem; Cities and towns; Decision making; Decision support systems; Educational institutions; Management information systems; Transportation; Urban areas;
Conference_Titel :
System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on
Print_ISBN :
0-7695-1435-9
DOI :
10.1109/HICSS.2002.994391