Title :
Notice of Retraction
Process Improvement and Value Analysis
Author :
Zhang Li ; Chang Guang-shu
Author_Institution :
Zhengzhou Inst. of Aeronaut. Ind. Manage., Zhengzhou, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Continuous process improvement has been the mainstream and trend of the research and practice of quality science, and an important part of the quality culture of some world-class enterprises. Value analysis is to study how to improve the process quality of the products and services. In this paper, we analyze the relationship between continuous process improvement and customer satisfaction, and the one between value analysis and customer satisfaction. Then, we discuss the role of value analysis in process improvement.
Keywords :
customer satisfaction; value engineering; continuous process improvement; customer satisfaction; process quality; quality culture; value analysis; Benchmark testing; Companies; Customer satisfaction; Industries; Loss measurement; Total quality management; Visualization; Process Improvement; Quality Management; Value Analysis;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.692
