Title :
Estate Club House e-Services and Management System
Author :
Law, Ken C K ; Shek, Daniel W H
Author_Institution :
Dept. of Comput. Sci., City Univ. of Hong Kong, Kowloon, China
Abstract :
Club House Management, as a service component of estate management, is identified as a key factor of quality management. Good access to club house facilities demand efficient and often with the need in providing latest status updates. Software solution has to be cost effective with Internet access to services, and support for future enhancements. A prototype Club House Management System (CHMS) was developed and on-site usage results showed that there were significant improvements in service quality with reduction on labor and operating costs.
Keywords :
Internet; quality management; service industries; Internet access; club house management system; estate club house e-services; estate management; quality management; software solution; Availability; Electronic mail; IEEE news; Internet; Maintenance engineering; Servers; Software; Club House Management System; Membership System; Online Booking; Real Estate Management System; e-Services;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.783
