DocumentCode
2400930
Title
Application Research of CRM Based on SaaS
Author
Siyu Xiao ; Genguo Cheng
Author_Institution
Coll. Of Inf. Sci. & Eng., Wuhan Univ. of Sci. & Technol., Wuhan, China
fYear
2010
fDate
7-9 May 2010
Firstpage
3090
Lastpage
3092
Abstract
The customer relationship management (CRM) based on the model of software as a service (SaaS) is more suitable for application needs of small and medium enterprises compared with traditional CRM, but there are also some shortages. It has higher requirements on system security, basic resources and further service. Some solutions are provided to solve the above-mentioned problems based on the theory of compute security, cloud computing and data mining.
Keywords
Internet; customer relationship management; data mining; CRM; SaaS; cloud computing; customer relationship management; data mining; small and medium enterprises; software as a service; system security; Business; Cloud computing; Computer architecture; Data mining; Security; Servers; Software; CRM; SaaS; cloud computing; data mining; security;
fLanguage
English
Publisher
ieee
Conference_Titel
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location
Guangzhou
Print_ISBN
978-0-7695-3997-3
Type
conf
DOI
10.1109/ICEE.2010.779
Filename
5590882
Link To Document