Title :
The best of both worlds: combining usability testing and documentation projects
Author :
Kantner, Laurie ; Rosenbaum, Stpehanie ; Leas, Connie
Author_Institution :
Tec-Ed Inc., USA
Abstract :
The paper describes two cases in which usability testing and documentation projects were performed in conjunction with one other. It describes how usability testing affected the design and content of the documentation and how follow-on usability studies added significant new data not revealed in the initial tests
Keywords :
human factors; program testing; system documentation; user centred design; user interfaces; user manuals; documentation design; documentation projects; follow-on usability studies; usability testing; Call conference; Conference management; Documentation; Graphical user interfaces; History; Performance evaluation; Product development; Teleconferencing; Testing; Usability;
Conference_Titel :
Professional Communication Conference, 1997. IPCC '97 Proceedings. Crossroads in Communication., 1997 IEEE International
Conference_Location :
Salt Lake City, UT
Print_ISBN :
0-7803-4184-8
DOI :
10.1109/IPCC.1997.637064
