Title :
Evaluating the usability of Yellow Pages in US and Japan as living manuals
Author_Institution :
Dept. of Inf. Manage., Asahi Univ., Japan
Abstract :
The telephone systems allow us to be in immediate contact with all other companies or people and to use business information in a timely manner. As a result, we have collapsed the information lag, which is the time it takes for information to be transmitted through the world. Collapsing the information lag helps us create our convenient daily lives. Today´s problem may be that we cannot handle the vast quantities of information. So, the key issues are how to search and display desired information from and across the vast quantities of information. One of the issues is how to use the Yellow Pages efficiently to search for a desired telephone number, when we use the telephone systems. So, in the paper, the author attempts a quantitative analysis of the Yellow Pages as a manual to show its excellence and also to compare US and Japanese Yellow Pages
Keywords :
business communication; government policies; human factors; professional communication; telephony; user manuals; Japan; Japanese Yellow Pages; US; US Yellow Pages; Yellow Pages usability; convenient daily lives; information lag; living manuals; quantitative analysis; telephone number; telephone systems; Communication networks; Companies; Data communication; Displays; ISDN; Information management; Internet telephony; Physics computing; Usability; Web and internet services;
Conference_Titel :
Professional Communication Conference, 1997. IPCC '97 Proceedings. Crossroads in Communication., 1997 IEEE International
Conference_Location :
Salt Lake City, UT
Print_ISBN :
0-7803-4184-8
DOI :
10.1109/IPCC.1997.637066
