Is Learning-by-Doing via E-learning Helpful to Gain Generic Process Knowledge?

Learning generic process knowledge is important to transform organizations from a function-to process-orientation to gain efficiency benefits. Empirical results on the learning method are rare, only showing that learning-by-doing is superior. We set up an e-learning program containing tasks based on a learning-by-doing approach. The results reveal that learning-by-doing with the e-learning system leads to a significant learning effect of almost 20 per cent.