DocumentCode
2409251
Title
On Tactics of Improving the Quality of IT Outsourcing Relationship for Enterprises
Author
Shu, Xu
Author_Institution
Sch. of Int. Studies, Hunan Univ. of Commerce, Changsha, China
fYear
2010
fDate
7-9 May 2010
Firstpage
4220
Lastpage
4222
Abstract
It is the key for an enterprise to improve the quality of IT outsourcing relationship to achieve success. This paper firstly makes analysis on the evaluation indexes of the quality of IT outsourcing relationship and its effecting factors, then puts forwards four tactics to improve the quality of IT outsourcing relationship, which are strengthening the convergence and integration during the outsourcing transition, enhancing the controlling mechanisms of outsourcing, promoting the building of trust mechanisms, and reinforcing the quality management of complex outsourcing relationship.
Keywords
information technology; outsourcing; IT outsourcing relationship; complex outsourcing relationship; enterprises; evaluation index; outsourcing transition; quality management; trust mechanism; Convergence; Diamond-like carbon; Information systems; Information technology; Outsourcing; Quality management; IT outsourcing; quality improvement; quality management;
fLanguage
English
Publisher
ieee
Conference_Titel
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location
Guangzhou
Print_ISBN
978-0-7695-3997-3
Type
conf
DOI
10.1109/ICEE.2010.1060
Filename
5591327
Link To Document