DocumentCode :
2409973
Title :
Vicious and Virtuous Cycles in Global Virtual Team Role Coordination
Author :
Sutanto, Juliana ; Phang, Chee Wei ; Kuan, Huei Huang ; Kankanhalli, Atreyi ; Cheng, Binjie ; Tan, Cheng Yian
Author_Institution :
NUS
fYear :
2005
fDate :
03-06 Jan. 2005
Abstract :
Role coordination is an important aspect of task performance in teams. This phenomenon has received little attention in global virtual teams (GVT) with their coordination hurdles. An exploratory study of two GVT was conducted to investigate role coordination. Our findings reveal that role ambiguity may lead to the emergence of individual roles in GVT contingent on task interdependency. In particular, high role ambiguity leads to the emergence of individual roles when GVT task interdependency is low but not so when it is high. These factors form a vicious cycle that hampers GVT role coordination. Another vicious cycle is formed when personal coordination mechanisms result in uneven distribution of information. Virtuous cycles are formed when group coordination mechanisms aid effective role coordination, preventing the emergence of individual roles and building shared team interaction mental models. In addition to vicious and virtuous cycles, we also identified technical roles as being salient in the GVT context.
Keywords :
Global virtual team; coordination modes; role coordination; roles in team work; Assembly; Buildings; Cognitive science; Communications technology; Humans; Information systems; Stress; Teamwork; Uncertainty; Virtual groups;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
System Sciences, 2005. HICSS '05. Proceedings of the 38th Annual Hawaii International Conference on
ISSN :
1530-1605
Print_ISBN :
0-7695-2268-8
Type :
conf
DOI :
10.1109/HICSS.2005.671
Filename :
1385333
Link To Document :
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