Improving the Effectiveness of Business Process Development through Collaboration Engineering: A Method for Process Elicitation

Businesses transform and processes are transformed as organizations adapt to a changing business environment. The discipline of business process reengineering has proposed guidelines for this transformation, but the task is still challenging and the risk of failure remains high. Especially group work presents major challenges for process design. Accordingly, this paper proposes a group support system to support process development. The paper leverages the collaboration engineering framework in designing an artifact to support teamwork in process elicitation. The artifact has been designed at a conceptual level and validated through a business case in a global process industry organization. The case indicates that the method for process elicitation works as intended in the given context. The contribution is a group process for business process development.