DocumentCode :
2412383
Title :
A Framework Linking Information Quality Dimensions and Coordination Challenges during Interagency Crisis Response
Author :
Gonzalez, R.A. ; Bharosa, N.
Author_Institution :
Delft Univ. of Technol., Delft
fYear :
2009
fDate :
5-8 Jan. 2009
Firstpage :
1
Lastpage :
10
Abstract :
Responding to large-scale crises requires coordination within and between multiple relief agencies. Such coordination depends on access to the right information at the right time, along with other information quality dimensions, such as completeness and consistency. Multiple evaluation reports of crisis response conclude that the coordination of agencies was poor due to information that was too late, incomplete or inaccurate. However, the relationship between coordination challenges and information quality dimensions remains ill-understood. The contribution of this paper lies in a conceptual framework that provides insight into the relationship between information quality dimensions and coordination challenges through information management activities. The framework is used to present the findings of a case study of crisis response exercises. Coordination challenges and information quality problems of the case are presented, together with information management activities as a source for improvement of the two.
Keywords :
emergency services; information management; conceptual framework; coordination challenge; information management; information quality dimension; interagency crisis response; Communication standards; Crisis management; Cultural differences; Fires; Health information management; Information management; Information systems; Joining processes; Large-scale systems; Portals;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
System Sciences, 2009. HICSS '09. 42nd Hawaii International Conference on
Conference_Location :
Big Island, HI
ISSN :
1530-1605
Print_ISBN :
978-0-7695-3450-3
Type :
conf
DOI :
10.1109/HICSS.2009.15
Filename :
4755368
Link To Document :
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