Using Importance-Performance Analysis to Evaluate E-Business Strategies among Small Businesses

Contrary to early predictions, the evidence suggests that e-business has had limited impact on small organizations. One of the key reasons is a lack of understanding of these firms’ motivations for engaging in e-business. Given that the vast majority of businesses are defined as small, it is important to understand what drives adoption of e-business applications. Importance-Performance analysis (IPA) offers a simple, yet useful method for simultaneously considering both the importance and performance dimensions when evaluating or defining strategy. This technique has been successfully used in a variety of settings to define priorities and guide resource allocation decisions. This study uses IPA to evaluate e-business strategies among small organizations and to make resource allocation recommendations. The results indicate that small organizations are in the early stages of implementing e-business, primarily for customer-focused reasons, while recognizing the potential for more sophisticated uses.