Applying workflow management to support massive maintenance

Workflow management systems have proven useful for improving the management end execution of processes in several application domains, including software engineering. In this paper we discuss issues and preliminary results of a project aiming at introducing workflow technology in a software maintenance organization. We apply a four steps process to model the workflows, and the associated flows of documentations of the massive maintenance process. The paper describes the models obtained and discusses how they have been implemented using market-widespread workflow technology.