DocumentCode
2417496
Title
Users of Open Source Software - How Do They Get Help?
Author
Singh, V. ; Twidale, M.B. ; Nichols, D.M.
Author_Institution
Univ. of Tennessee, Knoxville, TN
fYear
2009
fDate
5-8 Jan. 2009
Firstpage
1
Lastpage
10
Abstract
A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.
Keywords
groupware; project management; public domain software; software management; Web sites; open source software; socio-technical design; Data analysis; Discussion forums; Documentation; Fellows; Linux; Open source software; Problem-solving; Programming profession; Time factors; Usability;
fLanguage
English
Publisher
ieee
Conference_Titel
System Sciences, 2009. HICSS '09. 42nd Hawaii International Conference on
Conference_Location
Big Island, HI
ISSN
1530-1605
Print_ISBN
978-0-7695-3450-3
Type
conf
DOI
10.1109/HICSS.2009.489
Filename
4755630
Link To Document