An Empirical Study of the Relationship among the Structural Dimensions of Service Fairness in the Banking Service

In this paper, banking services, as the research object to explore the relationship among distributive fairness, procedural fairness, interactive fairness and informational fairness. The study found: informational fairness significant impact on the procedural fairness and interactive fairness, while the procedural fairness, interactive fairness significantly affect the distributive fairness, in addition, the procedural fairness also have a certain impact on the interactive fairness.