Adapting the DeLone and McLean Model for the Enterprise Architecture Benefit Realization Process

Enterprise architecture (EA) approach has been widely used for managing the complexities and changes in organizations and their business environments. However, research on potential benefits of the approach is rare and lacks strong empirical evidence. In this paper, we adapt the DeLone and McLean model of information systems success for describing the EA benefit realization process. Accordingly, we scrutinize seven constructs contributing to EA benefit realization. Each constructs is approached from four viewpoints namely process, product, outcome and impact. Perceptions on describing the constructs in the EA context are presented with an example of how our adapted model can be used in organizations. The results form a basis for further research and discussion, and are also a step toward cumulative tradition in EA research.