Title :
Analysis of Evaluation Index System of Innovation Situation of Service Enterprise-Analysis Based on the Service Enterprises in Zhejiang Province
Author :
HU, Zu-guang ; Zhang, Dan
Author_Institution :
Sch. of Bus. & Adm., Zhejiang Gongshang Univ., Hangzhou, China
Abstract :
In the era of knowledge-based economy, the contribution of innovation of service enterprises to economic development is growing, but the existing theories are focused on technological innovation of manufacturing enterprises mainly. Comparing to manufacturing enterprises, service enterprises pay more attention to the innovation to satisfy customer demand and accumulate knowledge. This paper establishes the services innovation evaluation index system of the service enterprises on the basis of service sector innovation index (SSII), and make an empirical test of the indicator system which is based on service enterprises in Zhejiang Province to prove its scientificity.
Keywords :
customer services; innovation management; manufacturing industries; service industries; customer demand; economic development; evaluation index system; innovation situation; knowledge-based economy; manufacturing enterprises; service enterprise; service sector innovation index; technological innovation; Business; Communities; Economics; Indexes; Manufacturing; Technological innovation; Three dimensional displays; Evaluation; Index System; Innovation Situation; Service Enterprise;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.931