IT Governance Structures, Processes and Relational Mechanisms: Achieving IT/Business Alignment in a Major Belgian Financial Group

IT governance is one of these concepts that suddenly emerged and became an important issue in the information technology area. Some organisations have started with the implementation of IT governance in order to achieve the fusion between business and IT. This paper describes how an organisation can implement IT governance, using a mixture of processes, structures and relational mechanisms, and analyses the IT governance implementation at KBC, a major Belgian financial group.