DocumentCode
2421632
Title
The customer impact of software quality
Author
King, Katherine
Author_Institution
Sequent Comput. Syst., Beaverton, OR
fYear
1997
fDate
27-31 Jul 1997
Firstpage
627
Abstract
Summary form only as given. Most software companies recognize the need for understanding their customers´ feature requirements; however, fewer understand their customers´ quality requirements. This paper describes the customers of today´s software, gives examples of how they might be impacted by different aspects of product quality, and describes how software companies may in turn be impacted
Keywords
product development; software development management; software quality; customer impact; customer quality requirements; product development management; product quality; software companies; software quality; Productivity; Software measurement; Software quality; Space stations; System software;
fLanguage
English
Publisher
ieee
Conference_Titel
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location
Portland, OR
Print_ISBN
0-7803-3574-0
Type
conf
DOI
10.1109/PICMET.1997.653542
Filename
653542
Link To Document