Title :
The customer impact of software quality
Author_Institution :
Sequent Comput. Syst., Beaverton, OR
Abstract :
Summary form only as given. Most software companies recognize the need for understanding their customers´ feature requirements; however, fewer understand their customers´ quality requirements. This paper describes the customers of today´s software, gives examples of how they might be impacted by different aspects of product quality, and describes how software companies may in turn be impacted
Keywords :
product development; software development management; software quality; customer impact; customer quality requirements; product development management; product quality; software companies; software quality; Productivity; Software measurement; Software quality; Space stations; System software;
Conference_Titel :
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location :
Portland, OR
Print_ISBN :
0-7803-3574-0
DOI :
10.1109/PICMET.1997.653542
