Creating Expert Problem Solving Systems

This paper describes how human-technology interaction in modern ambient technology environments can be best informed by conceptualizing of such environments as problem solving systems. Typically, such systems comprise multiple human and technological agents that meet the demands imposed by problem constraints through dynamic collaboration. A key assertion is that the design of expert problem solving systems can benefit from an understanding of competence models of human-human and animal-animal collaboration. Consequently, design principles for such environments are derived from a review of competent collaboration in human groups, such as sport teams, and animal groups, such as wolf packs.