• DocumentCode
    2422755
  • Title

    The Theory and Empirical Study of the Services´ Benefits Based on Product Value

  • Author

    Zhang, Wei ; Chen, Jingdong ; Hu, Yilin

  • Author_Institution
    Sch. of Economic & Manage., Xi´´an Univ. of Technol., Xi´´an, China
  • fYear
    2010
  • fDate
    7-9 May 2010
  • Firstpage
    5335
  • Lastpage
    5338
  • Abstract
    Due to the unique nature of services, some service industries not only the characteristics of the service itself, but also has the attributes of goods, services, and differences in the interests of value into their products to provide an important foundation. In this paper, hotel and catering industry as the object of study, from the functional benefits, emotional, and economic interests of three-pronged analysis differentiated, post-purchase satisfaction, to achieve product value, building structural equation modeling to verify dimensions of interest and the value of the product impact is possible.
  • Keywords
    catering industry; market research; service industries; catering industry; economic interests; functional benefits; hotel industry; post purchase satisfaction; product value; service benefit; service industry; structural equation modeling; Biological system modeling; Customer satisfaction; Economics; Industries; Mathematical model; Psychology; Benefits; Network; Product value; Services;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    E-Business and E-Government (ICEE), 2010 International Conference on
  • Conference_Location
    Guangzhou
  • Print_ISBN
    978-0-7695-3997-3
  • Type

    conf

  • DOI
    10.1109/ICEE.2010.1335
  • Filename
    5591981