Title :
The Theory and Empirical Study of the Services´ Benefits Based on Product Value
Author :
Zhang, Wei ; Chen, Jingdong ; Hu, Yilin
Author_Institution :
Sch. of Economic & Manage., Xi´´an Univ. of Technol., Xi´´an, China
Abstract :
Due to the unique nature of services, some service industries not only the characteristics of the service itself, but also has the attributes of goods, services, and differences in the interests of value into their products to provide an important foundation. In this paper, hotel and catering industry as the object of study, from the functional benefits, emotional, and economic interests of three-pronged analysis differentiated, post-purchase satisfaction, to achieve product value, building structural equation modeling to verify dimensions of interest and the value of the product impact is possible.
Keywords :
catering industry; market research; service industries; catering industry; economic interests; functional benefits; hotel industry; post purchase satisfaction; product value; service benefit; service industry; structural equation modeling; Biological system modeling; Customer satisfaction; Economics; Industries; Mathematical model; Psychology; Benefits; Network; Product value; Services;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.1335