DocumentCode
2423107
Title
Quality improvement that improves patient satisfaction
Author
Milosevic, Dragan Z. ; Bayyigit, Mete ; Daim, Tugrul
Author_Institution
Eng. Manage. Program, Portland State Univ., OR, USA
fYear
1997
fDate
27-31 Jul 1997
Firstpage
760
Lastpage
763
Abstract
Although many practitioners believe there is value in total quality management (TQM) initiatives, it sounds fair to demand empirical evidence of its positive role in improving patient satisfaction in the health care industry. The authors study found evidence that TQM made a difference in improving patient satisfaction in a US government clinic
Keywords
health care; management; patient care; quality control; TQM initiatives; USA; government clinic; health care industry; patient satisfaction; total quality management; Cities and towns; Continuous improvement; Costs; Government; Industrial engineering; Medical services; Quality management; Research and development management; Time measurement; Total quality management;
fLanguage
English
Publisher
ieee
Conference_Titel
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location
Portland, OR
Print_ISBN
0-7803-3574-0
Type
conf
DOI
10.1109/PICMET.1997.653629
Filename
653629
Link To Document